“We had an unexpected customer churn”,
“Let us build happy clients for life”,
“Product adoption is a pain point”,
If you have said these words yourselves or have heard one of your leaders say these words, you will relate to my journey of starting Cami.AI. I spent the first decade of my career as a product manager working on eCommerce and content platforms. Customer satisfaction and happiness was always top of the mind for all the leadership teams I worked with. It is the epicenter of all product and service organizations. But unfortunately there is always a lag between change in customer sentiment and the organization’s reaction to those changes.
I was curious, in the world of Alexa and Siri, when information from all around the world is consumed quickly, even by my 3 year old, why can’t customer sentiments and voice be consumed quickly by all the stakeholders. Why can’t technology help break this communication gap between customers and the product.
I researched the landscape and found some interesting tools that helped define this category called customer success. But most of these tools focussed on complex reporting and were clunky to use unlike the buying experience I was used to providing consumers in the eCommerce world. As a result, the customer success teams are becoming mechanical report generators of the tool instead of being strategic partners for their customers.
Why can’t we leverage the advances used in Alexa and Siri along with machine learning algorithms to make customer success tools simple? People should focus on customers and not on systems. Let us make customer success human!
Fast forward 6 months, introducing Cami.AI, inspired by the simplicity of my 3 year old superhero daughter Kamya ( a.k.a Cami ). She is curious and constantly learning from patterns and routines around her and brings instant happiness to everyone she interacts with.
Cami.AI is a digital personality with feelings. She observes, analyzes patterns, learns and communicates in a timely personalized manner. She focusses on doing the heavy lifting so that customer success teams can dedicate their time to having real meaningful conversations, giving customers the attention they seek and deserve. In other words Cami is THE “Superhero” who watches over your customer data, tracks their KPI’s, engagement and makes their happiness trackable and actionable.
Please feel free to reach out to me if you want to be a part of my journey. I hope Cami.AI can provide the same happiness to customers that my little Cami provides to our family.
